Last updated 27 October 2026

Terms of Service

1. About these terms

These terms apply when you use Veranio: the Veranio Lens app, the web app at app.veranio.com, our websites and any related services (together, the “Service”). The Service is provided by SAAS Mate Ltd. (СААС Мейт ЕООД), company number 206761128, 47A Cherni Vrah Blvd., Lozenets District, Fl. 4 I 5, 1407 Sofia, Bulgaria (“we”, “us”). Contact: info@veranio.com.

By creating an account or using the Service, you accept these terms. If you use the Service for an agency or another company, you accept them on its behalf and confirm that you may do so. “You” then means both you and that company.

The Service is made for real estate professionals and other businesses. You must be at least 18 years old. Our privacy policy explains how we handle personal data.

2. Accounts and workspaces

You need an account to use the Service. Give us correct details and keep your sign-in safe. You are responsible for what happens under your account.

Accounts belong to a workspace, usually one per agency. The person who creates a workspace, and anyone they make an admin, can invite and remove members, manage the brand kit, buy plans and credits, and see the workspace’s content. The company behind a workspace is responsible for its members and for what they do in it.

Tell us at once at info@veranio.com if you think someone else is using your account.

3. Plans, credits and prices

Some features are free. Others need a paid plan, credits, or both. Credits are units you spend on features such as AI edits, videos and website scans. The Service shows what a feature costs before you use it.

Credits are not money. They have no cash value, cannot be exchanged for money and cannot be moved to another workspace, unless the law says otherwise.

  • Where credits come from. You can buy them, receive them with a plan, or get them from us for free, for example as a trial or a gift.

  • Using credits. Credits are taken when you start a feature. If a job fails because of us, we may give the credits back.

  • Expiry. Credits may expire or be limited in time, for example credits that come with a plan or free credits. When they do, we say so when you get them.

  • Free credits and trials can be changed or withdrawn at any time.

We are still building the Service, and our prices will change as we go. We may change at any time the price of plans and credit packs, what each plan includes, the number of credits a feature costs, and which features are free or paid. A new price for a plan you already pay for applies from your next billing period, and we tell you in advance. Credits you already have keep their number, but the cost of a feature in credits may change. If you do not agree with a change, you can stop your plan before it applies.

4. Payments

You can pay through the Apple App Store, Google Play, our website, or any other way we offer. The way you pay decides some of the rules:

  • App Store and Google Play. Apple or Google takes the payment, and their terms apply to it. They handle billing, renewals, cancellation and refunds. Manage or cancel a subscription in your Apple or Google account settings. Deleting the app does not cancel it.

  • Our website and other channels. We, or a payment provider working for us, take the payment. Our prices are shown before you pay, and may exclude VAT and other taxes, which we add where the law requires.

Plans renew automatically for the same period until you cancel. Cancelling stops the next renewal; you keep the plan until the end of the period you paid for. Unless the law or the store’s rules say otherwise, payments are not refunded, also not for unused credits or part of a period.

A plan or credits bought in one channel may only work, or only be manageable, in that channel. If a payment fails, is reversed or is refunded, we may remove the credits or plan it paid for, or pause access to paid features.

5. Your content

“Your content” is everything you or your workspace put into the Service or make with it: photos, videos, floor plans, property details, texts, logos, instructions to AI features and the results.

You keep the rights you have in your content. You give us a worldwide, free, non-exclusive licence to store, copy, process, edit, change, translate, combine and show your content, and to let our service providers do the same, as far as needed to run, secure and improve the Service. This licence ends when your content is deleted, except for copies we must keep by law or that sit in backups for a limited time.

You confirm that you own your content or have every permission needed to use it in the Service, and that using it does not break the law or anyone’s rights. This includes permission from property owners, tenants and anyone who appears in photos or videos.

6. Your brand and your website

The Service can build a brand kit from your website and put your brand on what you make, such as photos, videos and shared pages.

By giving us a website address, or by using the Service, you authorise us and our service providers to visit, load, copy and analyse (“scrape”) that website and its public pages, automatically and as often as the Service needs. We use what we find, such as logos, colours, names, contact details and images, to propose and update your brand kit.

You give us permission to use your company’s names, logos, trademarks, colours and other brand assets, whether you upload them or we find them on your website, to provide the Service. This includes placing them on your photos, videos and pages and showing them to the people you share with. We may also name your company as a Veranio customer and show its logo, for example on our website. You can ask us to stop at any time.

You confirm that the website and brand are yours, or that you are allowed to give us these permissions for them.

7. AI features

Many features use artificial intelligence, run by us or by our service providers. They can add, remove or change things in a photo or video, such as furniture, objects, the sky, walls or perspective, and can write texts and captions.

  • Results can be wrong. AI results may be inaccurate, incomplete, unexpected or similar to results made for others. They may not show the property as it really is. Check every result before you use it.

  • You decide how you use results, and you are responsible for it. This includes making sure your listings and ads are not misleading and follow the law, for example rules on advertising, consumer protection, real estate and AI.

  • Labels and watermarks. The Service may add a notice, label, watermark or hidden marker (such as metadata) to AI results, or may let you add, change or turn off a notice. Whether or not the Service adds one, you are responsible for telling viewers that an image or video was made or changed with AI wherever the law or fairness requires it, for example with virtual staging. Do not remove or hide a label or marker where the law requires it.

  • No guarantee of rights. We do not promise that AI results are protected by copyright, or that they are free of the rights of others.

8. Sharing and other people

You can share content through links, QR codes, exports and other channels. Anyone with a link can open what it points to until you remove it or it expires.

You are responsible for what you share and with whom, and for telling the people concerned what they need to know, including how their data is used. People who open a shared page also accept these terms as far as they apply to them.

For personal data your workspace adds about clients, owners and other people, your company is responsible as controller and we process it on its behalf, as our privacy policy describes.

9. What you may not do

Do not use the Service to:

  • break the law or the rights of others, including privacy, copyright and trademark rights;

  • mislead buyers, tenants or anyone else, for example by hiding defects or presenting AI results as real photos where that misleads;

  • upload or create content that is illegal, hateful, sexual, violent or harmful, or that shows people without their permission;

  • scan or copy websites that are not yours or that you may not use;

  • get around limits, credits, payments or security, share accounts in ways we do not allow, or use the Service through automated means we do not offer;

  • copy, resell, reverse engineer or build a competing product from the Service, except where the law allows it;

  • harm the Service, our providers or other users, for example with malware or excessive load.

10. Our Service

The Service, its software, design and brand belong to us or our licensors. We give you a personal, non-exclusive, non-transferable right to use it under these terms, for as long as you have an account.

We may add, change, limit or remove features at any time, and may show different features to different users. Features marked beta, preview or early access are tests: they may not work well and may disappear.

The Service relies on other companies, such as app stores, hosting, sign-in, payment and AI providers. We are not responsible for their services, and their own terms may apply. We work to keep the Service available and your content safe, but we do not promise it will always be available, fast or free of errors, or that content cannot be lost. Keep your own copies of what matters to you.

11. Liability

We provide the Service “as is” and “as available”. As far as the law allows, we give no promises or warranties beyond those in these terms, including about results, fitness for a purpose or accuracy of AI results.

As far as the law allows:

  • we are not liable for indirect or consequential loss, lost profit, lost sales, lost data or damage to reputation;

  • we are not liable for how you or others use your content or AI results, or for claims that come from it;

  • our total liability is limited to what you paid us in the 12 months before the claim, or EUR 100 if that is more.

These limits do not apply to damage we cause on purpose or by gross negligence, to death or personal injury, or where the law does not allow them.

You will compensate us for claims, losses and costs, including reasonable legal fees, that come from your content, your use of the Service or your breach of these terms.

12. Suspension and ending

You can stop using the Service and delete your account at any time, in the app or by writing to info@veranio.com. Cancel any subscription separately in the place you bought it.

We may suspend or close an account or workspace, or remove content, if you break these terms or the law, if you do not pay, if we must by law, or to protect the Service or others. We may also stop the Service, or part of it, with reasonable notice.

When an account or workspace closes, unused credits and the rest of a paid period are lost, unless the law says otherwise or we close it without a reason on your side. We then delete or anonymise its content after a period, as our privacy policy describes. Sections that by their nature should continue, such as payments owed, liability and law, keep applying.

13. Apple and Google

If you get the app from the Apple App Store or Google Play:

  • These terms are between you and us, not Apple or Google. We, not they, are responsible for the app, its content, maintenance and support.

  • Your use of the app must also follow the store’s own rules and terms.

  • If the app does not meet a warranty that applies to it by law, you may tell Apple, and Apple may refund the price you paid for the app. Apple has no other warranty duty for the app. As far as the law allows, we handle any other claims about the app, such as product liability, legal compliance or claims that it breaks someone’s intellectual property rights.

  • You confirm that you are not in a country under a US government embargo, or on a US government list of restricted parties.

  • Apple and its subsidiaries may enforce these terms against you as a third party.

14. Changes, law and contact

We may change these terms. We announce important changes in the app, on our website or by email before they apply. If you keep using the Service after that, you accept the new terms; if you do not agree, stop using it and cancel your plan.

Bulgarian law applies to these terms, and the courts of Sofia decide disputes. If you are a consumer, you keep the protection of the law of the country where you live, and you may also go to its courts.

If part of these terms is invalid, the rest still applies. We may transfer these terms to another company, for example if our business is sold; you may not without our permission.

If these terms exist in other languages, the English version prevails where the law allows.

Questions: info@veranio.com, or SAAS Mate Ltd., 47A Cherni Vrah Blvd., Lozenets District, Fl. 4 I 5, 1407 Sofia, Bulgaria.

These terms apply from 28 October 2026.